Return and Refund Policy
退貨及退款政策

  • Please have your online order number, order date, and the customer name ready when contacting us.
    在与我们连络时，请您提供您的购买资料：网路购物号码、购买日期、订购人姓名
  • We shall take the full responsibility for the lost parcels upon our team’s mistake. Otherwise, we will not be liable for lost parcel if the client makes the mistake.
    若因我方的失误而造成订购者的包裹遗失，我方将全额退款给您。若因订购者的失误而造成包裹遗失，我方将无需承担任何退款责任。
  • All returned items need to be reviewed and pre-approved by our Product Quality Control Team. The request is invalid if the item does not match the terms and conditions or fails to return within 30 days. 
    所有退货商品必须先经审核。若货品不符合退货条件，或未能在30天内完成退还程序，此要求将不被接受, 并敬请原谅。
  • Please do NOT return ANY products without first contacting our sales department at starlife.sop@gmail.com.  Any products shipped to us without pre-approval will not be return. 
    请勿在与我方的销售部门连络前，先行将产品寄回。欢迎您E-mail到 starlife.sop@gmail.com 询问。未经审核而自行寄回的产品，将无法受理您的退货要求。
  • Shipping fees are not refundable. Customer is responsible for any return shipping charges.
    运费恕不退还，产品退还的邮寄费用请您自行负担。
  • All online purchased items are non-refundable but exchangeable and make sure it match the terms and conditions.
    从本购物城所购买的货品均不可退款，但可以退换 , 商品必须符合退货条款与条件。
  • You shall E-mail to starlife.sop@gmail.com for delivery status checking.
    若您察觉包裹无法投递，而您仍未收到任何邮件退换通知，欢迎联络 starlife.sop@gmail.com 与我们沟通，我们将为您检查邮件寄送情形。

Terms & Conditions
条款和条件

  • Purchased items must be damaged, not function or different as ordered. 
    可退货的货品包括：损坏，不能操作，有问题的货品或与所订购的不符合。
  • The product must be unused and in the same condition that you received it.
    货品必须完好无缺，未曾使用、穿着或清洗
  • Remain the product original packaging. 
    货品必须保留原有包装
  • You have 30 days to return the damaged items from the date you received it.
    货品抵达的日期为准，您有30天的时间退还有问题的货品。

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